These Terms and Conditions May Change

We reserve the right to update or modify these Terms at any time, upon notice to you in writing to the last address provided, by email, by posting on the Site or by any other reasonable means of communication. We also reserve the right, at any time, to modify or update our Privacy Policy in the same manner. You confirm your acceptance of the modifications or updates by continuing to use the Site.

Eligibility

You must be at least 13 years old to use the Web Site or our mobile applications. If you are under the age of majority in your state of residence (a minor) your parent or legal guardian must agree to these Terms and Conditions on your behalf and you may only access and use the Web Site and our mobile applications with permission from your parent or legal guardian.

Your Account

You may be required to register with us in order to access certain services or areas of the Site. Our Privacy Policy explains how we protect and use your information. If you create an account, your username and password are for your personal use only and you are responsible for maintaining the confidentiality of your account information (including your password) and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account or password. In addition to all other rights available, we reserve the right, in our sole discretion, to terminate your account, refuse service to you, or cancel orders.

Shipping and Processing Time

Our shipping and processing charges are intended to compensate us for the cost of processing your order, handling and packing the products you purchase and delivering them to you. The Shipping Cost is auto-calculated at the checkout page and we usually ship out within 2-3 working days. You will receive the shipment and the tracking details on your email within 3 working days and you can track your order on your BranStan website Track Your Order page. We ship out both from our USA and India warehouse. The delivery time is usually within 1-2 weeks; however you will be notified with the expected date of delivery on the tracking page.

Returns & exchanges

We gladly accept returns and cancellations

Contact us within: 3 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 hours of purchase

We don’t accept exchanges

But please contact us if you have any problems with your order.

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.